Store

We do not have a repair service ourselves. All repairs are performed by the manufacturer, either directly or through us. Through the link below you can find more information regarding warranty and repairs.

https://www.pool.shop/faqs/faq-categories/garantie/

We do not perform maintenance ourselves and do not cooperate with any company that provides maintenance for swimming pools. At Pool.shop, in addition to advice, we only offer goods necessary for the maintenance and/or proper operation of your pool. The range of maintenance services has become so large that we have chosen to no longer recommend companies. We can only advise you to use a google search to see who is active in your area. Of course it is always best to choose someone who is recognized for this and/or has a long experience.

We are available from Monday to Friday from 9 am to 5 pm. If you cannot find the answer to your question in our FAQ, please contact us:

• The button at the bottom of this page
• Our contact page
• email: support@zwembad.shop
• Live Chat
• +32 (à) 9 396 79 03

We always try to serve you as quickly as possible. We are still a small team for the time being, which means that it sometimes takes longer to respond during busier periods. Therefore we would like to thank you for your understanding.

There is no physical store present. However, you can always contact us for a pick-up in the warehouse in Evergem. When placing an order you can choose the option: free pickup in our warehouse. If you place an order in our webshop from Monday to Friday between 9 am and 5 pm, your order will immediately be prepared by dispatch. As soon as you have been notified by e-mail that your order is ready, you can pick it up 24/24. Keep in mind that when you place an order outside office hours it will be ready for pickup the next day from 9 am. If you place an order during the weekend it will only be available the following Monday from 9 am.

Collections from our warehouse are always given priority.