Warranty

If you can no longer find your purchase receipt, it is quite possible that we can find out when you purchased your device based on your order number or name. In this case, please contact us via the contact page or via Live Chat. We always try to help you as soon as possible.

We do not have a repair service ourselves. All repairs are performed by the manufacturer, either directly or through us. Above you can find a list of each manufacturer and how to request a repair.

For any questions related to a defective Zodiac product, please contact us directly at: support@zwembad.shop

For any questions related to your heat pump malfunction, please contact us directly at: support@zwembad.shop

For any questions regarding your defective Maytronics product, please contact us directly at: support@zwembad.shop

You may submit your defect or complaint by completing this form http://www.kokido.eu/kokido or by email to cs@kokido.eu

Please have the following documents ready before completing the form:

• Copy proof of purchase/invoice
• Kokido article product name
• Item serial number
• Description of the defect
• Your address and phone number

A service ticket will be created after this. After they have received your complaint and the required documents/information
received, the after-sales service will handle your case.
After approval of your file, replacement parts will be sent.
NOTE: ONLY THE DEFECTIVE PART WILL BE REPLACED.
Kokido never replaces the entire unit.

For any questions regarding your defective iSaver, please contact us directly at: support@zwembad.shop

For any questions regarding your defective Intex product, please contact the manufacturer directly using the link below.

https://www.intex.eu/support?lst_lang=3

For any questions related to your defective Duratech product, please contact us directly at: support@zwembad.shop

For any questions regarding your defective Blue Connect product, please contact us directly at: support@zwembad.shop

For any questions regarding your defective Bestway product, please contact the manufacturer directly using the link below.

https://support.bestway.eu/be-nl